Security at the Touch of a Button at Home
The emergency call insurance from nextsure: Quick help in emergencies and more independence for seniors and people in need of care. Get informed now and secure the best protection.
24/7 Immediate Assistance
Easy operation
Better quality of life
What is a home emergency call insurance and how does it work?
Comprehensive Protection
Quick Response
Technical Components
Services
Who is a home emergency insurance particularly beneficial for?
An emergency call insurance provides a crucial safety advantage and is therefore particularly recommended for certain groups of people. The focus is on seniors living alone who are self-reliant in everyday life and require immediate assistance in the event of a fall or sudden health issues. Individuals with chronic illnesses or disabilities, which increase the risk of emergencies, also significantly benefit from an emergency call system. This includes, for example, people with cardiovascular diseases, diabetes, epilepsy, or mobility restrictions. Additionally, emergency call insurance is a valuable support for those in need of care who wish to continue living in their familiar surroundings, as well as for their relatives, who are relieved and have the reassurance that professional help will be summoned in an emergency. After a hospital stay, an emergency call system can also offer additional security during the rehabilitation phase. The emergency call insurance is thus an important component for an independent life in old age or with health restrictions, as it minimises response times in emergencies and improves the quality of life for users and their families. nextsure analyses your individual situation and advises you on whether this coverage is optimal for you or your relatives.
Our Services
Your added security and quality of life with nextsure
24/7 Emergency Call Centre
Around-the-clock fast assistance from qualified personnel.
Easy Installation
Effortless setup of the system directly at your home.
Immediate assistance
Direct alerting of emergency services or trusted contacts.
Fall detection
Optional automatic alerting for serious falls.
Mobile Devices
Safety on the go thanks to GPS tracking and mobile emergency call.
Key deposit
Secure access for helpers in an emergency without having to open the door.
Care Subsidy
We support you in applying for grants.
Personalised Consultation
Personal needs analysis and tailor-made tariff recommendations.
Quality devices
Modern, reliable, and easy-to-use emergency call systems.
Discover the benefits of our personal emergency call insurance for a worry-free life.
More security.
More joy in life.
An Overview of the Benefits of an Emergency Home Insurance
The decision to opt for a home emergency call insurance offers numerous benefits that go far beyond mere emergency assistance. First and foremost is the **assurance of prompt help**: In case of an emergency, whether it be a fall, an acute medical emergency, or another call for help, a connection to the emergency call center is established immediately with the push of a button or through automatic fall detection. This center is staffed around the clock, all 365 days a year, and promptly initiates the necessary measures – from notifying relatives or care services to alerting the emergency services. Another significant advantage is the **increase in security and sense of safety**. Knowing that professional help is just a button press away provides immense reassurance to those affected and their families, contributing greatly to the **promotion of independence**. Seniors and people with health impairments can remain longer and more safely in their familiar home environment, significantly enhancing their quality of life. Additionally, **a home emergency call insurance relieves relatives**, who often worry about the safety of their loved ones. The costs for a home emergency call insurance can, under certain conditions, such as the existence of a care level, be subsidized or even fully covered by the care fund, reducing financial strain. nextsure is happy to inform you about the various rates and subsidy options so that you can find the optimal coverage for your needs.
Home Emergency Call Insurance: Costs and Possible Grants from the Care Insurance Fund
The cost of a home emergency call insurance varies depending on the provider and the chosen scope of services. Basic tariffs, which include the provision of the device and 24/7 access to the emergency call centre, are often available for a monthly price between 25 and 40 euros. Additional services like fall sensors, key deposit, or mobile emergency call systems can increase the costs. An important piece of information for many interested parties is the possibility of cost coverage or subsidies by the care insurance fund. If there is a recognised care level (care level 1 to 5), the costs for a so-called "technical nursing aid" such as the home emergency call system can often be covered. The care insurance fund usually contributes up to 25.50 euros per month towards the rental costs of the basic device. The requirement is usually that the person lives predominantly alone or could at any time find themselves in an emergency due to their health condition, where they cannot make an emergency call on their own. To apply for a subsidy, an appropriate application must be submitted to the responsible care insurance fund. nextsure is happy to assist you in clarifying the eligibility requirements and helps you find the right tariff that suits your needs and financial possibilities. We provide transparent advice on all incurred costs and the options for cost reduction through care insurance subsidies.
What technical components are included in a personal emergency response system?
A home emergency call system typically consists of several technical components that are optimally coordinated to ensure quick and reliable alerting in an emergency. The **base station** is the heart of the system. It is installed in the user's home and establishes the connection to the emergency call centre, usually via the telephone network or a mobile connection. It features a powerful hands-free device so that the user can communicate directly with the emergency call centre, even if they are not immediately next to the device. The second essential component is the **hand transmitter**, also known as a remote control or emergency button. This small, mobile transmitter is worn by the user on the body, for example, as a bracelet or necklace. It is waterproof and can therefore also be worn in the bathroom or shower, where the risk of falling is often increased. By simply pressing the button on the hand transmitter, a radio signal is sent to the base station, which then triggers the emergency call. Modern systems can also be expanded with optional **additional components**. These include, for example, **fall sensors**, which automatically detect falls and trigger an alarm even if the user can no longer press the button themselves. Other options include smoke detectors, motion detectors, or contact sensors for doors and windows, which can be integrated into the system to further increase safety. nextsure offers you a selection of home emergency call systems with state-of-the-art technology, which can be tailored to your individual needs.
Installation and Maintenance of Emergency Call Devices: What You Need to Know
The installation of a home emergency call system is generally straightforward and is often carried out directly by the provider or a contracted technician. At nextsure, we prioritise a simple and quick setup so that you can start using the system as soon as possible. First, the **base station** is placed at a central location in your home and connected to the power supply as well as the telephone line or mobile network. Then, the **handset** is linked to the base station and its function is tested. The technician explains the system's operation in detail, conducts a test alarm, and answers all your questions. It is important that you feel confident handling it. The **maintenance** of home emergency devices is also straightforward. Most systems perform regular self-tests to check functionality. The batteries in the handset have a long lifespan but need to be replaced after a few years, depending on the model. The provider usually informs you of this in good time. If there is a technical fault, the provider's customer service is available to resolve the issue as quickly as possible. Many providers, including nextsure, offer regular maintenance intervals or a rapid repair service as part of the service contract. When choosing a provider, look for clear information on installation and maintenance services to avoid unexpected costs or downtime.
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Home emergency call with fall detection: Automatic assistance in case of falls
An emergency call system with integrated fall detection offers an additional level of safety, especially for individuals with an increased risk of falling. This advanced technology uses special sensors, usually integrated into the handheld transmitter or a separate device, to detect typical movement patterns of a fall. If the sensor registers a severe fall, it **automatically triggers an alarm** at the emergency call centre, even if the fallen person is no longer able to press the emergency button themselves. This is particularly important if the person is unconscious after a fall or unable to move. The emergency call centre then attempts to establish voice contact with the person. If this is unsuccessful or the person confirms the emergency, pre-determined assistance measures, such as notifying relatives or alerting emergency services, are immediately initiated. The fall detection technology is based on complex algorithms that can differentiate between everyday movements and actual falls, minimising false alarms. However, it's important to know that no technology can guarantee 100% safety; minor falls or a slow slump may not always be detected. An emergency call system with fall detection is thus a valuable complement to the manual emergency button, providing a significantly higher level of security for seniors living alone or people with walking instability, and the reassurance of receiving prompt assistance even if they lose consciousness. nextsure is happy to advise you on the possibilities and benefits of emergency call systems with fall detection.
Mobile emergency call systems: Security on the go
In addition to the classic home emergency call systems for the home, mobile emergency call systems are becoming increasingly important. These systems provide security and quick assistance not only at home but also on the go—whether during a walk, shopping, or travelling. Mobile emergency call devices are generally small, lightweight, and handy, often in the form of a specialised mobile phone, a watch, or a small pendant. They feature an **integrated GPS receiver**, which can determine the user's exact location in case of an emergency. With a mobile connection (SIM card), a connection to the emergency call centre can be established at the push of a button. Thanks to GPS tracking, the centre's staff can precisely see where the person is and send the necessary help to the correct location. Many mobile emergency systems offer similar functions to stationary systems, such as a hands-free function and sometimes even automatic fall detection. They are ideal for active seniors who want to maintain their independence while out and about, or for people with conditions like dementia, where there is a risk of getting lost. The battery life of mobile devices is an important factor and should be sufficient for daily use. nextsure also offers mobile emergency call solutions and provides comprehensive advice on which system—stationary, mobile, or a combination—best suits your lifestyle and security needs, ensuring you have maximum freedom and protection.
The procedure in an emergency: What happens after the home emergency call is triggered?
Knowing the exact procedure in an emergency provides confidence and trust in the emergency call system. When the user triggers the emergency call by pressing the button on the hand transmitter or at the base station (or it is automatically triggered, e.g. by a fall sensor), the following happens: First, an **immediate connection to the 24/7 emergency centre** is established. A trained operator from the centre answers through the hands-free system of the base station or the mobile device. The operator attempts to clarify the situation: What has happened? What kind of help is needed? Is the person responsive? Based on this information and the data stored in advance (such as previous illnesses, medications, contact details of relatives, care services, general practitioner, stored key), the operator initiates the **appropriate assistance measures**. This may mean that initially they try to reach trusted persons such as relatives, neighbours, or the care service who are nearby and can provide quick help. In the case of medical emergencies or if no other quick help is available, the **rescue service (emergency doctor, ambulance) or the fire brigade is alerted** immediately. The emergency centre usually stays in contact with the affected person until help arrives, to provide reassurance and support the situation. This structured and professional process ensures that no valuable time is lost in an emergency and the best possible help arrives at the right place as quickly as possible. nextsure works with certified emergency centres to ensure the highest quality and reliability in an emergency.
Who covers the cost of the home emergency service insurance?
The choice of the right provider for a home emergency call insurance is crucial for the quality and reliability of assistance in an emergency. There are some important criteria you should consider when comparing options. First, the **availability and qualifications of the emergency call centre** are of central importance. Is the centre staffed 24/7, including weekends and public holidays? Are the staff medically trained or do they have specialised emergency competencies? Another criterion is the **scope of the basic tariff and any additional services**. Check carefully which services are included (e.g., installation, maintenance, battery replacement) and which can be optionally added (e.g., fall detection, mobile devices, key safekeeping). Compare the **costs and contract terms** carefully. Pay attention to transparent pricing models, contract durations, cancellation periods, and any setup fees. Inquire about the possibilities of **cost coverage or subsidies from the care fund** and whether the provider offers support with the application. The **quality and user-friendliness of the devices** is also important. Are the devices easy to use, waterproof and robust? What is the battery life, especially for mobile devices? Find out about the **service and support** from the provider. Is there a personal contact person? How quickly are technical problems addressed? Read **customer reviews and testimonials** to get an impression of reliability and customer satisfaction. Nextsure values transparency, high-quality technology, and excellent service. We provide comprehensive advice so you can make an informed decision and find the home emergency call insurance that best meets your needs.
