Protection for your digital data
Protect your valuable digital data such as photos, documents, and videos from loss. Nextsure's data recovery insurance provides quick assistance and covers the costs for professional data recovery.
Comprehensive protection in the event of data loss
Coverage for Professional Rescue
Fast digital processing
Data Recovery Insurance: Your Digital Lifeline in an Emergency
Protection against financial consequences of data loss.
Backing up various data carriers (hard drives, SSDs, USB sticks).
Professional restoration by certified partner laboratories.
Simple and quick online damage report.
The most common causes of data loss for private users and how you can protect yourself
Data loss can affect anyone and has a variety of causes. The most common include hardware failures, such as the breakdown of a hard drive (HDD) or SSD, often without warning. Human error, such as accidentally deleting important files or formatting the wrong drive, is also a common source of errors. Software errors, system crashes, or faulty updates can also lead to damage or loss of data. Increasingly threatening are cyberattacks through malware, ransomware, or viruses that encrypt or destroy data. External influences such as liquid damage, impact damage, overvoltage, or even fire are other risk factors. A comprehensive data recovery insurance policy addresses exactly these issues and minimises the often high costs of professional data recovery, which can quickly amount to several hundred to a thousand euros without insurance. Regular backups are an important first step, but for physical damage or complex logical errors, expert help is often needed, and our insurance covers these costs.
Our services in detail
What our data recovery insurance covers
Hard drive failure
Rescue from mechanical & electronic faults of your HDD/SSD.
Software error
Help with data loss due to system crash or file corruption.
Accidental Deletion
Recovery of mistakenly deleted important files and folders.
Cyberattacks
Support for data loss due to viruses, malware, or ransomware.
Overvoltage damage
Coverage for data loss due to electrical defects, e.g., lightning strike.
Liquid damage
Data recovery from devices after contact with water or other liquids.
Fall damage
Professional recovery after physical damage to the storage medium.
Expert Network
Access to certified data recovery labs with cleanroom technology.
Cost Coverage
We often bear the high costs of diagnosis and data recovery.
Comprehensive protection for your digital assets – quick and uncomplicated.
Data loss?
Act now, before it's too late!
Cost Trap Data Recovery: What Data Loss Really Costs and How Insurance Can Help
The costs of professional data recovery are often underestimated. They vary greatly depending on the type of damage and the storage medium affected. A straightforward logical recovery from a functioning hard drive can cost several hundred euros. More complex cases, such as mechanical defects of a hard drive (e.g., head crash) requiring cleanroom laboratory repairs, or data recovery from SSDs and flash storage (USB sticks, memory cards), can quickly incur costs ranging from 800 euros to over 2,000 euros. For RAID systems or encrypted storage media, the prices increase further. In addition to the direct financial expenses for the data recovery company, there are often intangible values: the loss of irretrievable memories such as family photos and videos or important personal documents. Nextsure data recovery insurance relieves you of this financial burden by covering the costs of diagnosis and recovery through specialised professionals, ensuring you access professional help without fearing unpredictable expenses.
Hardware defects: When a hard drive, SSD, or USB stick fails
Hardware failures are one of the main causes of data loss. Hard drives (HDDs), with their moving parts, are susceptible to mechanical failures such as head crashes or bearing damage. SSDs (Solid State Drives), although free of mechanical components, can fail due to errors in memory chips, the controller, or wear. External hard drives, USB sticks, and memory cards are often exposed to shocks, improper removal, or environmental factors, which can cause damage. Symptoms of an impending hardware failure may include unusual noises (in HDDs), slow access times, frequent error messages, or the operating system not recognising the storage device. In the event of such a failure, swift and correct action is crucial. Attempts to recover the data yourself can often worsen the damage. Data recovery insurance ensures that experts with the necessary equipment and experience in a clean room laboratory attempt the recovery, maximizing the chances of success and covering your costs.
Software errors and accidental deletion: The invisible data loss
Not every data loss is caused by physical damage. Software errors, such as faulty operating system updates, incompatible drivers, or program crashes, can lead to data corruption or inaccessibility. Accidental file deletion or careless formatting of a drive are also common scenarios. A critical file can quickly end up in the recycle bin and then be emptied, or a partition table may become corrupted. While data recovery software can sometimes help with simple deletion processes, more complex logical errors often require expert assistance. It becomes particularly critical if important system files are affected and the computer no longer starts. Our data recovery insurance also covers such cases and bears the costs for recovering your valuable information through professional services that have specialised software tools and deep knowledge of file systems.
Cyberattacks and Malware: A Shield for Your Data Integrity
Cybercrime poses a growing threat to private data. Ransomware encrypts your files and demands a ransom for their release. Viruses and Trojans can specifically delete, damage, or spy on data. Phishing attacks that lead to the installation of malware are also a danger. Even with up-to-date antivirus programs and firewalls, a residual risk remains. Once a system is compromised, the damage can be significant. The recovery of encrypted data is often extremely complex or impossible if no backup exists. A data recovery insurance policy can provide valuable assistance in such cases by covering the costs of attempts to decrypt or recover data by specialized IT forensics experts. It is therefore an important complement to your existing security measures and helps cushion the financial consequences of a successful cyberattack on your private data.
Determine needs
Which data is important to you?
Choose a tariff
Configure suitable protection online.
Complete digitally
Immediate protection after contract conclusion.
Physical Damage: What to do in case of a fall, water exposure, or power surge?
Accidents in everyday life can quickly lead to physical damage to data carriers. A dropped laptop, a spilled glass of water over the external hard drive, or a power surge due to lightning strike can irreparably damage storage media. In such physical trauma cases, extreme caution is required. Under no circumstances should you attempt to switch on a wet device or continue to operate a hard drive suspected of mechanical damage, as this can worsen data loss. Professional data recovery labs have special clean rooms and tools to handle even severely damaged data carriers and maximise the chances of successful data recovery. The nextsure data recovery insurance covers the often considerable costs of such complex recovery attempts, whether due to impact, liquid, or electrical damage, and gives you peace of mind, even if the mishap has occurred.
The procedure in the event of damage: This is how simple data recovery with nextsure works
In the event of data loss, we aim to assist you as quickly and straightforwardly as possible. The process with the nextsure data recovery insurance is transparent and digitally focused. Simply report your claim online via our customer portal or contact our service hotline. Briefly describe the incident and the type of storage device. We will immediately check your insurance coverage and initiate the next steps. You will receive instructions for securely packing and sending your damaged storage device to one of our certified partner data recovery labs. There, a professional diagnosis is carried out to analyse the damage and assess the possibilities for data recovery. You will receive a report and a prognosis on the chances of success. Upon your approval, the actual recovery process begins. The recovered data will be securely provided to you on a new storage device. The costs for diagnosis and recovery are directly covered by us according to the insurance terms.
Prevention tips: How to further minimise the risk of data loss
Even though data recovery insurance provides reassurance in emergencies, prevention is crucial. Regularly back up your important data. Use the 3-2-1 rule for this: three copies of your data, on two different media, with one copy stored externally (offline or in the cloud). Keep your operating system, antivirus software, and other programs up-to-date to close security vulnerabilities. Be cautious with email attachments and links from unknown senders to avoid malware infections. Protect your devices from physical damage by handling them carefully and using protective cases if necessary. Avoid improperly disconnecting data carriers from the computer. At the first sign of hardware failure (e.g., loud noises from the hard drive), you should stop using the device, immediately secure your data, and seek professional help. These measures, combined with data recovery insurance, provide optimal protection for your digital assets.
Which devices and data carriers are covered by the data recovery insurance?
Many private users wonder whether data recovery insurance is necessary if they are already using cloud storage for backups. The answer is: Yes, both solutions complement each other perfectly. Cloud storage is excellent for regular backups and protection against local hardware failure or accidental deletion. However, it does not always protect against all scenarios. For instance, if files encrypted by ransomware are synchronized with the cloud, the cloud backup may also be compromised, unless the cloud service offers reliable versioning. Additionally, cloud storage does not cover physical damage to the original storage medium, from which not all data may have been secured, or if access to the cloud is temporarily unavailable. Data recovery insurance steps in precisely when cloud backups fail, are incomplete, or the storage medium itself (e.g., an external hard drive with unsynchronized data) is physically damaged and requires professional laboratory recovery. It provides an additional layer of security for your most valuable digital assets.
